Complaints
You can provide feedback or make a complaint to our network Sesame. Please contact them on the details below:
How to complain
In writing:
The Customer Relations Department, Sesame Limited, Fourth Floor, Jackson House, Sibson Road, Sale, M33 7RR.
By phone:
0345 0456 800 (Mon-Fri 9 am to 5 pm)
By email:
CustomerRelations@sbg.co.uk
What happens next
- We’ll acknowledge your complaint promptly in writing, confirming who is handling it.
- We’ll investigate your complaint thoroughly and fairly.
- We aim to send you a final response within 8 weeks of receiving your complaint, in line with FCA rules.
- If we cannot resolve your complaint within 8 weeks, we will write to explain why and give you an expected timeframe.
If you're not satisfied
If you are unhappy with our final response, or if 8 weeks have passed and you have not received one, you have the right to refer your complaint free of charge to the Financial Ombudsman Service (FOS):
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
You must normally refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response.
Our regulatory details
InsureHub Ltd is an appointed representative of Sesame Ltd which is authorised and regulated by the Financial Conduct Authority.
FCA Firm Reference Number: 1052363
You can check our registration on the Financial Services Register.
As with all insurance policies, terms, conditions, limitations and exclusions apply. Please read your policy documentation carefully before making a decision.
