Complaints
You can provide feedback or make a complaint to our network Sesame. Please contact them on the details below:
How to complain
In writing:
The Customer Relations Department, Sesame Limited, Fourth Floor, Jackson House, Sibson Road, Sale, M33 7RR.
By phone:
0345 0456 800 (Mon-Fri 9 am to 5 pm)
By email:
CustomerRelations@sbg.co.uk
What happens next
- We’ll acknowledge your complaint promptly in writing, confirming who is handling it.
- We’ll investigate your complaint thoroughly and fairly.
- We aim to send you a final response within 8 weeks of receiving your complaint, in line with FCA rules.
- If we cannot resolve your complaint within 8 weeks, we will write to explain why and give you an expected timeframe.
If you're not satisfied
If you are unhappy with our final response, or if 8 weeks have passed and you have not received one, you have the right to refer your complaint free of charge to the Financial Ombudsman Service (FOS):
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
You must normally refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response.
Our regulatory details
InsureHub Ltd is authorised and regulated by the Financial Conduct Authority (FCA).
FCA Firm Reference Number: 1052363
You can check our authorisation on the FCA Register
